Do not hang up. If you do, a 911 operator will verify the address from which the call originated and may in fact send a fire truck to that address to determine if a problem exists.
A call to 911 should only be used when a true emergency exists. Non-emergency calls to 911 can create delays in handling other very serious emergencies that require immediate assistance.
In the event of an emergency, be ready with the following information:
- Description of the emergency
- Is it a fire?
- Is someone hurt or ill?
- Do you need police assistance?
If your call is for a fire you will be transferred to the fire department. You will hear the phone ringing again while the transfer is taking place. The fire dispatcher will answer, “Fire Department”.
Location of the Fire
- Be sure to include the address, building name and apartment number
- What is burning?
- Is the building occupied or is everyone out safely?
Always make sure that you are safe before calling and remember:
- Remain calm
- Speak slowly and clearly
- Give direct answers to the questions that are asked
- Help is on its way
911 is an emergency telephone number that will connect a caller to a trained professional who can quickly route the call to the police, ambulance or fire department.